Website & Service Terms

These terms apply to the Juliet & Co. website and mobile grooming services. The service agreement, confirmed appointment details, price, and consent forms shown in GrooMore control if they are more specific than this page.

Appointment requests

Submitting an online request does not create a confirmed appointment. Juliet & Co. reviews the service address, parking, dog profile, requested service, timing, and surrounding route capacity before accepting a visit or proposing another opening.

Pricing and payment

Published prices are starting prices. Final pricing may depend on dog size, coat type and condition, behavior, selected service, additional handling, and time required. Standard mobile service is included within the primary route area; any outlying-route charge is quoted before confirmation. Material adjustments, including matting or additional handling, are discussed before work proceeds. Unless Juliet & Co. approves another arrangement, payment is due before the scheduled visit begins.

Care and safety

Clients are responsible for providing accurate contact, vaccination, medical, behavior, bite-history, coat, and access information. Juliet & Co. may modify, pause, or decline a service when reasonably necessary for the safety or welfare of a dog, groomer, household member, or vehicle.

Appointments, access, and routes

Arrival times may be provided as a window because mobile routes are affected by prior appointments, traffic, weather, parking, and vehicle conditions. The service address must provide a safe, legal, and reasonably level parking location. Any unattended-home or latchkey arrangement must be separately reviewed and approved.

Cancellations and interruptions

Cancellations made at least 48 hours before the appointment are not charged. Cancellations within 48 hours may be charged up to 50% of the scheduled starting price; cancellations within 24 hours, no-shows, or inability to access the dog may be charged up to the full scheduled starting price. Emergencies are reviewed individually. Juliet & Co. may reschedule when travel or operating conditions are unsafe or when equipment, staffing, or vehicle issues prevent service.

External services

GrooMore manages appointment requests and, after activation, client records, forms, messages, and payment connections. GrooMore and any connected payment provider apply their own terms and privacy policies to information they process.

Acceptable use

You may not misuse the website, attempt unauthorized access, interfere with service, submit fraudulent information, or use website content or branding in a way that infringes rights or implies an unauthorized affiliation.

Changes and questions

These terms may be updated as services and operating policies change. Questions may be submitted through the current booking flow or inside the client portal after it is activated.