Privacy Policy

Juliet & Co. Mobile Grooming respects the privacy of clients, prospective clients, website visitors, and their households. This policy explains the types of information used to provide our services and the choices available to you.

Information we may receive

Information submitted through GrooMore may include your name, contact details, service address, pet profile and care information, appointment preferences, communications, signed service forms, and transaction records. Payment-card details are handled by the connected payment provider rather than stored by this marketing website.

Our hosting, analytics, and security providers may receive limited technical data such as IP address, browser type, referring page, device information, cookie identifiers, and pages visited.

How information is used

• Provide, schedule, and improve grooming services.
• Communicate about appointments, routes, service changes, and account activity.
• Process payments, refunds, tips, and related records through approved providers.
• Maintain safety, prevent misuse, comply with law, and resolve disputes.
• Understand website performance and marketing attribution where enabled.

Service providers and disclosures

Information may be shared with GrooMore and providers that support payment processing, payroll, accounting, hosting, analytics, and professional advice. These providers receive information needed for their role. Information may also be disclosed when required by law, to protect people or property, or in connection with a business transaction.

Retention and security

Information is retained for as long as reasonably needed for service, safety, accounting, legal, and dispute-resolution purposes. We use administrative and technical safeguards appropriate to the information, but no system can guarantee absolute security.

Your choices

You may request access to or correction of your account information, opt out of nonessential marketing messages, or ask questions about retention and deletion. Appointment and transactional messages may still be necessary to provide requested services.

External platforms

Booking, portal, payment, map, or other provider pages may have their own privacy terms. When a link takes you to another service, that provider's policy also applies to its handling of information.

Children and updates

Our services are not directed to children under 13. We may update this policy as services and providers change; the effective date above will be revised when material changes are posted.

Questions

Questions or requests may be submitted through the current contact method shown on the Juliet & Co. website or within the client portal once it is active.